Privacy

Privacy Policy

Effective date: March 9, 2026

Navinside AI ("Navinside", "we", "our", or "us") provides software and AI-powered tools that help supply chain and logistics teams centralize communication, improve shipment visibility, reduce manual follow-ups, and manage operations more efficiently.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, join our waitlist, contact us, use our platform, or otherwise interact with Navinside AI.

By using our website or services, you agree to the practices described in this Privacy Policy.

On this page

1. Information we collect

A. Information you provide directly

We collect information you choose to provide, including when you:

  • fill out a form
  • join a waitlist
  • request a demo
  • contact us by email or through the website
  • create an account
  • use our platform
  • communicate with us for support, sales, or onboarding

This information may include:

  • full name
  • work email address
  • phone number
  • company name
  • job title
  • account login details
  • any other information you choose to submit

B. Usage and device information

When you use our website or platform, we may automatically collect technical and usage information, such as:

  • IP address
  • browser type
  • device type
  • operating system
  • pages viewed
  • referring URLs
  • session activity
  • approximate geolocation derived from IP
  • timestamps and interaction data

C. Cookies and similar technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • operate and secure the website
  • understand site traffic and usage
  • improve performance and usability
  • remember preferences
  • measure marketing effectiveness

You can control cookies through your browser settings, but disabling some cookies may affect site functionality.

D. Customer and operational data

If you use the Navinside platform, we may process business-related information provided by you or your organization, including:

  • shipment-related data
  • logistics status updates
  • communications metadata
  • uploaded documents
  • workflow information
  • internal notes
  • contact records related to operational workflows

This data is processed to provide, maintain, and improve the service.

2. How we use information

We may use information to:

We may also use data in aggregated or de-identified form for analytics, benchmarking, research, product improvement, and business planning.

4. How we share information

We do not sell personal information for money.

We may share information in the following situations:

A. Service providers

We may share information with trusted vendors and service providers that help us operate the business, such as providers for:

  • cloud hosting
  • infrastructure
  • analytics
  • customer support
  • communications
  • authentication
  • payments
  • document storage
  • AI and automation services
  • security and monitoring

These providers may process information on our behalf under contractual protections.

B. Within business workflows

If you use Navinside as part of a company or logistics workflow, information may be visible to authorized users within your organization or ecosystem as needed to deliver the service.

C. Legal and compliance reasons

We may disclose information if required to do so by law or if we believe disclosure is reasonably necessary to:

  • comply with a legal obligation
  • respond to lawful requests from regulators or authorities
  • protect our rights, users, systems, or property
  • investigate suspected fraud, abuse, or security incidents

D. Business transfers

If Navinside AI is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that process, subject to appropriate safeguards where required.

5. Data retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the services
  • maintain records
  • comply with legal, tax, accounting, and regulatory obligations
  • resolve disputes
  • enforce agreements
  • improve and secure our systems

Retention periods may vary depending on the type of information and the context in which it was collected.

6. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of transmission over the internet or method of storage is completely secure. As a result, we cannot guarantee absolute security.

7. International data transfers

Your information may be stored and processed in countries other than your own, including where our service providers operate. Where required by law, we take appropriate steps to protect personal information transferred across borders.

8. Your rights and choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • access personal information we hold about you
  • correct inaccurate information
  • request deletion
  • object to or restrict certain processing
  • withdraw consent where processing is based on consent
  • request portability where applicable

You may also opt out of certain marketing communications by following the unsubscribe instructions in those messages.

To exercise privacy rights, contact us using the contact details below. We may need to verify your identity before processing certain requests.

9. Children's privacy

Our website and services are intended for businesses and professionals. They are not directed to children, and we do not knowingly collect personal information from children.

10. Third-party services and links

Our website or platform may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

11. AI-assisted features

Navinside AI may use automation, machine learning, and AI-assisted processes to help organize information, surface operational updates, support workflows, and improve efficiency.

These features are designed to assist business users, not replace their judgment. We may use relevant inputs and operational data to provide these features, improve performance, monitor reliability, and maintain service quality, subject to contractual, technical, and legal safeguards where applicable.

12. Analytics

We may use analytics tools to understand how visitors and users interact with our website and services. These tools may collect technical information, usage events, device data, and approximate location information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date above and take additional steps if required by law.

Your continued use of the website or services after an updated policy becomes effective means the updated Privacy Policy will apply.

14. Contact us

Navinside AI

Email: support@navinside.ai